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Home/Help Center/Frequently Asked Questions EU


Frequently Asked Questions EU

MegaMac FAQs

Find answers to our most frequently asked questions below:

My item is on backorder, what does this mean?


If your item is on backorder, it means that we are waiting for more stock of that particular item to arrive at our warehouse. Most backordered items are shipped to you within 7-10 business days, but in some circumstances, they may take longer. You can always email us at store@megamac.eu to request an ETA for your item.

Where does MegaMac ship to?

We currently ship to both the UK and a number of European countries. For additional details on our European shipping destinations please visit Shipping Information EU.

Where are you based? Can I collect my items?

We are solely an online store, so collecting your items isn't possible. Our customer care team is based in a Central London office where they assist with online and phone queries. Suppliers ship products to our warehouses, which are based within the UK and EU. Here, orders are boxed and despatched to our customers.

What's the order cut-off time?

In stock orders placed before 12pm CET time, Monday to Friday, are usually dispatched the same day. Orders placed during the weekend will be despatched on Monday.

When are the customer care team available?

Our friendly customer care team are available between 11am to 5pm CET, Monday to Friday. You can contact us via email, Live Chat, WhatsApp and telephone.

Will I receive a VAT invoice?

You can request a VAT invoice by contacting us via email, Live Chat, WhatsApp and telephone.

What are your shipping rates?

MegaMac has partnered with DPD and DHL to offer the best mix of delivery services within the EU. We also offer delivery with GLS exclusively to mainland Germany. For all other orders our shipping rates are variable based on destination and parcel weight. We offer free shipping to most of our European destinations. To be eligible for free shipping your order value will need to meet a required threshold. This threshold is determined by destination. For more information, please visit Shipping Information EU.

How do I return items?

To return an order, please inform us of your intent to return via email, Live Chat or Telephone. We will collect some information about your order and then send you the relevant returns information and documents. We also offer a repairs service for faulty OWC products.

My OWC item isn’t working - who can I troubleshoot with?

We advise customers to contact OWC Technical Support, since they can provide the most informed technical assistance. They have a team of technical experts that can usually help customers diagnose and repair faults. You are able to speak to them directly via Live Chat from 3pm CET.

Once OWC confirm that you have a faulty item, then you can begin the returns process with MegaMac. We hope you found this helpful! Did we miss anything? Contact us and let us know.
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