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Reduced Customer Service

Unfortunately, owing to staff training, our phone lines will be closed on Wednesday 4th & Thursday 5th October.
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Home/Help Center/COVID-19 Business Impact

COVID-19 Business Impact

Customer Service

Live Chat

  • Monday - Friday 9am - 5pm 

    Email Support

    • Monday - Friday 9am - 5pm

    Telephone Lines: 

    • Monday - Friday 9am - 5pm


        • At this time, Royal Mail, DPD and DHL are maintaining a high level of service. However, due to the current circumstances, standard guarantees on next day and 48 hour services have been suspended by these carriers.
        • Please note that while they are making their best effort to deliver on time, we are unable to refund any paid delivery fees should the carrier deliver late. 

        International Shipping (Countries outside of UK)

        • Due to ongoing customs issues in Europe, we have had to suspend international shipping. We hope to be able to ship internationally again by October 1st 2021. 

        Order Dispatch

        • We are able to dispatch orders same day for in stock orders received by 2pm Monday - Friday. 
        • If your order has been despatched and is with a courier but you haven't received it yet, we ask that you please wait until  3 working days after the expected delivery date before contacting us about tracking or delivery issues.


          • Due to supply chain issues and international carrier capacities we are experiencing longer lead times getting stock to our warehouse. We're working hard to meet the lead times for backordered products published on our website, but if it takes a little longer please be understanding.    

          Updated on 2nd August, 2021 at 16:22 BST.


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